Growth Tools Library · Orientation Lever

O13 — Core Customer Worksheet

A target market is easy to describe and impossible to build decisions around. Narrow it to one vivid, specific buyer — who they are, what they're chasing, why they choose you, and where you'll find them — live, online, below.

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ScaleXpress™ · O13 Core Customer Worksheet — Live Worksheet

Your answers save automatically as you submit — nothing to download or email. Best used live in a session with your ScaleXpert™ facilitator, but open to explore on your own first.

What This Tool Produces

One buyer, vivid enough to build decisions around

01

One Vivid Customer

A single-sentence definition, plus the concrete detail that makes them a real person or organisation, not a market segment.

02

What They're Chasing

Five outcomes this customer is actually pursuing, each paired with the obstacle currently standing in the way.

03

Why They Choose You

The specific reasons this customer picks you and keeps picking you, in the words they'd actually use.

04

ScaleX-A3-Blueprint Alignment

Sharpens the Target Zone (Who We Serve) box, and carries into the Brand Promise and Customer Mindshare Map worksheets.

Review Your Core Customer with a ScaleXpert™ →